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The REST Interface gives you access to your RT Database. The complete communication is encapsulated in the HTTP protocol. The interface should be accessible in your installation.
Though you may see references to older 3.x releases of RT below, Best Practice indicates that the REST stuff has not changed in any significant way in 4.x as of, at least, 1/2012.
Matrix is an open standard for decentralised communication, providing simple HTTP APIs and open source reference implementations for securely distributing and persisting JSON over an open federation of servers.